Join the Feedly Customer Success Team
- By feedly
- •
- 29 Sep, 2017
- •
At Feedly, we care passionately about the success of our customers. With more than 1,000 organizations relying on Feedly Teams
for connecting to the content they need to accelerate research, marketing, and sales, we are growing our customer success team
to continue to deliver a 7-star
onboarding and support experience.
WHY FEEDLY?
- Massive opportunity. Industry trends are accelerating. The volume and complexity of information is increasing. The Open Web and the progress in AI create a unique opportunity to reimagine how companies research, synthesize, and share market, business, and competitive insights.
- Feedly is uniquely positioned to seize this opportunity. Feedly empowers 12 million knowledge workers and 1,000+ organizations to connect with millions of sources and research the topics and industry trends that matter to them. Our platform and community put us in a unique position to be the leader in the next generation of AI-driven industry intelligence tools.
- We take care of our team. We provide competitive salaries, very generous stock option packages, and a full slate of benefits including health coverage and pre-tax commuter benefits. We also believe in work/life balance: we are in this for the long term.
YOU ARE:
- You are persistent and energetic and ready to do whatever it takes to help make customers successful.
- You are smart and analytical and like to understand the customer’s vision and business needs by asking open questions and listening attentively.
- You have great communication skills (native English speaker or equivalent), and you enjoy giving presentations and talking to customers.
- You are empathetic and care deeply about the success of the customer.
- You are technically savvy and enjoy digging through a problem to help customers troubleshoot issues and report bugs to the development team.
- You are curious and coachable with a growth mindset, and you’re constantly looking to learn.
- You are a team player and enjoy working with the product team to learn how Feedly works and offer feedback on how to improve the experience.
- You either live in the San Francisco area or are interested in a remote working experience.
DURING YOUR FIRST YEAR:
- You will have hundreds of conversations with customers and understand what they are trying to achieve.
- You will deliver passionate and engaging 1:1 demos (short, conversational, personalized to the customer’s needs)
- You will follow up diligently with customers to make them successful, to make sure that they are on track, and help them troubleshoot issues.
- You will work with our product management team to improve the end-to-end customer journey and address product gaps.
INTERESTED?
If you are interested in exploring this full-time opportunity, please send us some information about yourself.
Our hiring process takes 2-3 weeks.
It starts with a 20-minute Skype introduction where you get to know us and we get to know you. If there is a match, we set up 2 follow-up meetings to learn more about your customer success experience. We finish the process with 3 short meetings where you get to talk to various people in the team—focusing on culture fit.
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For better or worse, anyone can write a blog post about anything they want. Everyone has a voice and the best voices will rise to the top.
The writer can show their personality:
In blog posts, the writer has more leeway to add in their voice and personality than other types of writing.
Blogs are a great form of mass communication:
You can help people, learn new things, entertain your audience-the possibilities are endless and amazing. Blogging opens up all of these to a very wide audience.
You can make money:
Get the right blog going and you can make a lot of money through advertising and sponsored posts.
It allows people to craft better thoughts:
Instead of reading haphazard, uneducated Facebook statuses, it's much better to see people's thought process in a well-written blog post.
You can establish a community:
Blogging allows you to connect with other individuals who share the same interests. Sharing ideas and opinions within your community helps establish yourself as a thought leader.
Good for SEO:
Keeping content on your site fresh and relevant, you can use your blog to boost the search engine ranking (SEO) of your site and your business.
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If your blog is strong enough and updated regularly, people will come back looking for more and bring traffic back to your site as well.
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It costs you a grand total of zero dollars to post to the blog, so if you have something to say, there's nothing to stop you.
You can establish yourself as a thought leader:
A blog is a great place for your original thoughts, and it can be a wonderful way to show off your individuality. If people like your ideas, you can become a thought leader in your industry!
What else do you love about blogs? Let me know!
